Volume 36, Issue 2 (summer 2023)                   JMDP 2023, 36(2): 167-199 | Back to browse issues page


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Zamandi A A, hassani M, Galavandi H. Identifying and Prioritizing the Components of Social Responsibility Based on University Effectiveness, Using the Delphi Fuzzy Approach. JMDP 2023; 36 (2) :167-199
URL: http://jmdp.ir/article-1-4432-en.html
1- University, Iran
2- University, Iran , mhassani@urmia.ac.ir
Abstract:   (678 Views)
Purpose: The aim of the present study was to identify and prioritize the components of university social responsibilities.
Methodology: This research applied the mixed qualitative and quantitative approach. The statistical population consisted of the faculty members of Shahid Beheshti University. Using the purposive sampling method based on the principle of theoretical adequacy, 20 of them were selected as the sample. In the qualitative section, university social responsibility components were obtained from exploratory interviews and the data were analysed by Maxqda software as well as the coding method, Then, in the quantitative section, questionnaires were administered and were validated through relative content validity and re-test reliability. Here, the data were analysed and ranked by the fuzzy Delphi method.
Findings: The results fall into two parts. In the first part, a set of components of social responsibility was identified, and in the second part, the importance and priority of these factors are introduced. Findings indicate that the issue of social responsibility, understandability of social responsibility, transparency in decision making, accountability, academic culture building, and scientific correction are the most important components of social responsibility.
Originality: The use of mixed research method in the present study led to the identification and prioritization of new components of social responsibility in the university setting as an organization and social institution which is a driving force of development.


Full-Text [PDF 2018 kb]   (247 Downloads)    
Type of Study: Research |
Received: Oct 22 2022 | Accepted: Apr 23 2023 | ePublished: Nov 11 2023

References
1. Ahmad, J. (2012). Can a University Act as a Corporate Social Responsibility (CSR) Driver? An Analysis. Social Responsibility Journal, 8(1), 77-86. [DOI:10.1108/17471111211196584]
2. Ahumada-Tello, E., Ravina-Ripoll, R., & López-Regalado, M. E. (2018). University Social Responsibility. Development of Organizational Competitiveness Through the Educational Process. Actualidades Investigativas en Educación, 18(3), 359-389. [DOI:10.15517/aie.v18i3.34213]
3. Aitkenhead, D. (2013). Peter Higgs: I Wouldn't be Productive Enough for Today's Academic System. The Guardian, 6, 2013.
4. Ali, M., Mustapha, I., Osman, S., & Hassan, U. (2021). University Social Responsibility: A Review of Conceptual Evolution and its Thematic Analysis. Journal of Cleaner Production, 286(1), 124931. [DOI:10.1016/j.jclepro.2020.124931]
5. Allen, M. (2002). The Corporate University Handbook: Designing, Managing, and Growing a Successful Program. Amacom Books.
6. Alvani, S. M., & Ahmadi, K. (2013). The Concept of Corporate Social Responsiveness and the Necessity of Explaining its Factors at Iran's Public Organizations. Public Organizations Management, 1(3), 8-16. [In Farsi]
7. Alvesson, M., Gabriel, Y., & Paulsen, R. (2017). Return to Meaning: A Social Science with Something to Say. Oxford University Press. [DOI:10.1093/oso/9780198787099.001.0001]
8. Amadi, R. N., & Bayo, P. L. (2020). Comparative Study of the Corporate Social Responsibility of Rivers State University and University of Port Harcourt, Nigeria. KIU Journal of Social Sciences, 6(1), 113-121.
9. Arena, M., Azzone, G., & Mapelli, F. (2019). Corporate Social Responsibility Strategies in the Utilities Sector: A Comparative Study. Sustainable Production and Consumption, 18(1), 83-95. [DOI:10.1016/j.spc.2018.12.006]
10. Ayala-Rodríguez, N., Barreto, I., Rozas Ossandón, G., Castro, A., & Moreno, S. (2019). Social Transcultural Representations about the Concept of University Social Responsibility. Studies in Higher Education, 44(2), 245-259. [DOI:10.1080/03075079.2017.1359248]
11. Baptiste, H. J., Cai, Y. G., Atiquil Islam, A., & Wenceslas, N. (2022). A Systematic Review of University Social Responsibility in Post-Conflict Societies: The Case of the Great Lakes Region of East Africa. Social Indicators Research, 164(1), 439-475. [DOI:10.1007/s11205-022-02956-z] [PMID] [PMCID]
12. Baradaran Haghir, M., Noorshahi, N., & Roshan, A. R. (2019). The Conceptualization of Social Responsibility of the University in Iran. Quarterly Journal of Research and Planning in Higher Education, 25(3), 1-26. [In Farsi]
13. Benneworth, P., & Fitjar, R. D. (2019). Contextualizing the Role of Universities to Regional Development: Introduction to the Special Issue. Regional Studies, Regional Science, 6(1), 331-338. [DOI:10.1080/21681376.2019.1601593]
14. Bian, J., Liao, Y., Wang, Y.-Y., & Tao, F. (2021). Analysis of Firm CSR Strategies. European Journal of Operational Research, 290(3), 914-926. [DOI:10.1016/j.ejor.2020.03.046]
15. Brdulak, A. (2020). Social Responsibility at Polish Universities: Based on the Example of WSB University in Wroclaw. In CSR in Contemporary Poland: Institutional Perspectives and Stakeholder Experiences (pp. 71-83). Springer. [DOI:10.1007/978-3-030-42277-6_6]
16. Brint, S., & Clotfelter, C. T. (2016). US Higher Education Effectiveness. RSF: The Russell Sage Foundation Journal of the Social Sciences, 2(1), 2-37. [DOI:10.1353/rus.2016.0008]
17. Cabrera, J. J. B., Mera, B., & Espinosa, K. V. B. (2018). University Social Responsibility from the Perspective of the Different Stakeholders. Journal of Modern Accounting and Auditing, 14(4), 220-230. [DOI:10.17265/1548-6583/2018.04.006]
18. Chen, C., & Vanclay, F. (2021). Transnational Universities, Host Communities and Local Residents: Social Impacts, University Social Responsibility and Campus Sustainability. International Journal of Sustainability in Higher Education, 22(8), 88-107. [DOI:10.1108/IJSHE-10-2020-0397]
19. Chen, S.-H., Nasongkhla, J., & Donaldson, J. A. (2015). University Social Responsibility (USR): Identifying an Ethical Foundation within Higher Education Institutions. Turkish Online Journal of Educational Technology-TOJET, 14(4), 165-172.
20. Cheng, C.-H., & Lin, Y. (2002). Evaluating the Best Main Battle Tank Using Fuzzy Decision Theory with Linguistic Criteria Evaluation. European Journal of Operational Research, 142(1), 174-186. [DOI:10.1016/S0377-2217(01)00280-6]
21. Costley, L. R. (2015). Evaluating Colleges and Universities: A New Model for Institutional Rankings Seton Hall University.
22. Creswell, J. W. (2012). Educational Research: Planning. Conducting, and Evaluating, 260(1), 375-382.
23. Di Tullio, P., La Torre, M., & Rea, M. A. (2021). Social Media for Engaging and Educating: From Universities' Sustainability Reporting to Dialogic Communication. Administrative Sciences, 11(4), 151. [DOI:10.3390/admsci11040151]
24. Dima, A. M., Vasilache, S., Ghinea, V., & Agoston, S. (2013). A Model of Academic Social Responsability. Transylvanian Review of Administrative Sciences, 9(38), 23-43.
25. El-Kassar, A.-N., Makki, D., Gonzalez-Perez, M. A., & Cathro, V. (2023). Doing Well by Doing Good: Why is Investing in University Social Responsibility a Good Business for Higher Education Institutions Cross Culturally? Cross Cultural & Strategic Management, 30(1), 142-165. [DOI:10.1108/CCSM-12-2021-0233]
26. Fordham, A. E., & Robinson, G. M. (2018). Mapping Meanings of Corporate Social Responsibility-An Australian Case Study. International Journal of Corporate Social Responsibility, 3(1), 1-20. [DOI:10.1186/s40991-018-0036-1]
27. Giuffré, L., & Ratto, S. E. (2014). A New Paradigm in Higher Education: University Social Responsibility (USR). Journal of Education & Human Development, 3(1), 231-238.
28. Gomez, L. M., Naveira, Y. A., & Bernabel, A. P. (2018). Implementing University Social Responsibility in the Caribbean: Perspectives of Internal Stakeholders. Revista digital de investigación en docencia universitaria, 101-120. [DOI:10.19083/ridu.12.714]
29. Grau, F. X., Goddard, J., Hall, B., Hazelkorn, E., & Tandon, R. (2017). Higher Education in the World 6. Towards a Socially Responsible University: Balancing the Global with the Local. Girona: Global University Network for Innovation.
30. Green, T., & Peloza, J. (2011). How Does Corporate Social Responsibility Create Value for Consumers? Journal of Consumer Marketing, 28(1), 48-56. [DOI:10.1108/07363761111101949]
31. Hassani, M., Gasemzadeh, A., Sameri, M., & Jeddi, E. (2014). Analysis of Structural Equation Modeling From Faculty Approaches about Social Responsibility. Quarterly Journal of Career & organizational Counseling, 6(20), 102-119. [In Farsi]
32. Hazelkorn, E. (2020). Higher Education in the Age of Populism: Public Good and Civic Engagement. International Higher Education, 100(1), 6-7. [DOI:10.6017/ihe.2019.99.11645]
33. Hernández García de Velazco, J. J., Ravina Ripoll, R., & Chumaceiro Hernandez, A. C. (2020). Relevance and Social Responsibility of Sustainable University Organizations: Analysis from the Perspective of Endogenous Capacities. Entrepreneurship and Sustainability Issues, 7(4), 2967-2977. [DOI:10.9770/jesi.2020.7.4(26)]
34. Huang, Y.-F., & Do, M.-H. (2021). Review of Empirical Research on University Social Responsibility. International Journal of Educational Management, 35(3), 549-563. [DOI:10.1108/IJEM-10-2020-0449]
35. Ishikawa, K., & Loftus, J. H. (1990). Introduction to Quality Control (Vol. 98). Springer.
36. Johnson, R. B., & Christensen, L. (2019). Educational Research: Quantitative, Qualitative, and Mixed Approaches. Sage Publications.
37. Karami, M., Galavandi, H., & Galaeei, A. (2017). The Relationship between Professional Ethics, Ethical Leadership and Social Responsibility of High Schools in Kurdistan. School Administration, 5(1), 93-112. [In Farsi]
38. Kaufmann, A., & Gupta, M. M. (1988). Fuzzy Mathematical Models in Engineering and Management Science. Elsevier Science Inc.
39. Keykha, A., & Abili, K. (2020). Study of Social Responsibility of Educational Groups (Case Study: Department of Management and Educational Planning, the University of Tehran. Iranian Higher Education, 12(1), 113-138. [In Farsi] [http://ihej.ir/article-1-1290-fa.html]
40. Kieżel, M., Piotrowski, P., & Wiechoczek, J. (2021). Perception of Social Responsibility Strategy in Higher Education: Empirical Study in Poland. Sustainability, 13(16), 9417. [DOI:10.3390/su13169417]
41. Kövér, Á., & Franger, G. (2019). University and Society: Interdependencies and Exchange. Edward Elgar Publishing. [DOI:10.4337/9781788974714]
42. Kraipetch, C., Kanjanawasee, S., & Prachyapruit, A. (2013). Organizational Effectiveness Evaluation for Higher Education Institutions, Ministry of Tourism and Sports. Research in Higher Education Journal, 19(1), 1-10.
43. Kuo, Y.-F., Lin, Y.-M., & Chien, H.-F. (2021). Corporate Social Responsibility, Enterprise Risk Management, and Real Earnings Management: Evidence from Managerial Confidence. Finance Research Letters, 41(1), 101805. [DOI:10.1016/j.frl.2020.101805]
44. Kwan, P., & Walker, A. (2003). Positing Organizational Effectiveness as a Second-Order Construct in Hong Kong Higher Education Institutions. Research in Higher Education, 44(1), 705-726. [DOI:10.1023/A:1026179626082]
45. Larrán Jorge, M., & Andrades Peña, F. J. (2017). Analysing the Literature on University Social Responsibility: A Review of Selected Higher Education Journals. Higher Education Quarterly, 71(4), 302-319. [DOI:10.1111/hequ.12122]
46. Latif, K. F., Bunce, L., & Ahmad, M. S. (2021). How Can Universities Improve Student Loyalty? The Roles of University Social Responsibility, Service Quality, and "Customer" Satisfaction and Trust. International Journal of Educational Management, 35(4), 815-829. [DOI:10.1108/IJEM-11-2020-0524]
47. Lemos Lourenço, M., Rosalia Ribeiro Silva, M., & Santana Galvão Oliveira, R. (2022). University Social Responsibility and Empathy in Organizations During COVID-19 Pandemic in Brazil. Social Responsibility Journal, 18(4), 806-824. [DOI:10.1108/SRJ-09-2020-0371]
48. Leoński, W. (2021). Corporate Social Responsibility as a Management Concept in Universities: A Study of the Top 10 Polish Universities' Websites. Zeszyty Naukowe Akademii Morskiej w Szczecinie.
49. Luhmann, H., & Theuvsen, L. (2016). Corporate Social Responsibility in Agribusiness: Literature Review and Future Research Directions. Journal of Agricultural and Environmental Ethics, 29(1), 673-696. [DOI:10.1007/s10806-016-9620-0]
50. Maqbool, S., & Zameer, M. N. (2018). Corporate Social Responsibility and Financial Performance: An Empirical Analysis of Indian Banks. Future Business Journal, 4(1), 84-93. [DOI:10.1016/j.fbj.2017.12.002]
51. Martínez-Virto, L., & Pérez-Eransus, B. (2021). The Role of the Public University of Navarre in Achieving the 1st SDG for the End of Poverty. Sustainability, 13(17), 9795. [DOI:10.3390/su13179795]
52. Martini, M. C., & Fabbris, L. (2017). Beyond Employment Rate: A Multidimensional Indicator of Higher Education Effectiveness. Social Indicators Research, 130(1), 351-370. [DOI:10.1007/s11205-015-1179-z]
53. Meseguer-Sánchez, V., Abad-Segura, E., Belmonte-Ureña, L. J., & Molina-Moreno, V. (2020). Examining the Research Evolution on the Socio-Economic and Environmental Dimensions on University Social Responsibility. International Journal of Environmental Research and Public Health, 17(13), 4729. [DOI:10.3390/ijerph17134729] [PMID] [PMCID]
54. Mirsepassi, N., Toloie Eshlaghy, A., Memarzadeh, G., & Peidaie, M. (2010). Designing a of Human Resource Excellence Model in Iranian Public Sectors using the Fuzzy Delphi Technique. Future Study Management, 21(87), 1-22. [In Farsi]
55. Moghadam, M. R. S., Govindan, K., Dahooie, J. H., Mahvelati, S., & Meidute-Kavaliauskiene, I. (2021). Designing a Model to Estimate the Level of University Social Responsibility Based on Rough Sets. Journal of Cleaner Production, 324(1), 129178. [DOI:10.1016/j.jclepro.2021.129178]
56. Mohammadi, A., Daraei, M., & Tolabi, Z. (2022). Analysis of Social Responsibility Components as an Ethical Value in Islamic Azad Universities. Ethics in Science and Technology, 16(4), 104-110. [In Farsi] [http://ethicsjournal.ir/article-1-2489-fa.html] [DOI:10.52547/ijethics.4.1.47]
57. Montazer, G. A., & Jafari, N. (2008). Application of Fuzzy Delphi Method in Designing Tax Policy in Iran. The Economic Research (Sustainable Growth and Development), 8(1), 91-114. [In Farsi] [http://ecor.modares.ac.ir/article-18-2470-fa.html]
58. Moubed, M., & Nadizadeh, A. (2022). A Review of Criteria for Effective University- Society Relationship based on University Social Responsibility Models. Science and Technology Policy Letters, 12(1), 112-199. [In Farsi]
59. Mousavi, P., Yousefizenouz, R., & Hasanpoor, A. (2015). Identifying Organizational Information Security Risks Using Fuzzy Delphi. Journal of Information Technology Management, 7(1), 163-184. [In Farsi] [DOI:10.22059/jitm.2015.53555]
60. Nejati, M., Shafaei, A., Salamzadeh, Y., & Daraei, M. (2011). Corporate Social Responsibility and Universities: A Study of Top 10 World Universities' Websites. African Journal of Business Management, 5(2), 440-447.
61. Oliver, B., & Jorre de St Jorre, T. (2018). Graduate Attributes for 2020 and Beyond: Recommendations for Australian Higher Education Providers. Higher Education Research & Development, 37(4), 821-836. [DOI:10.1080/07294360.2018.1446415]
62. Pandya, S., & Srivastava, R. K. (2017). Factors Influencing Organisational Effectiveness in the ‎Educational Sector. European Journal of Education Studies, 3(3), 271-296‎
63. Phan, C. X., Le, L. V., Duong, D., & Phan, T. C. (2021). The Impact of Corporate Social Responsibility on Brand Image: A Case Study in Vietnam. The Journal of Asian Finance, Economics and Business, 8(4), 423-431.
64. Portuguez Castro, M., Ross Scheede, C., & Gómez Zermeño, M. G. (2019). The Impact of Higher Education on Entrepreneurship and the Innovation Ecosystem: A Case Study in Mexico. Sustainability, 11(20), 5597. [DOI:10.3390/su11205597]
65. Rababah, A., Nikitina, N. I., Grebennikova, V. M., Gardanova, Z. R., Zekiy, A. O., Ponkratov, V. V., Bashkirova, N. N., Kuznetsov, N. V., Volkova, T. I., & Vasiljeva, M. V. (2021). University Social Responsibility During the COVID-19 Pandemic: Universities' Case in the BRICS Countries. Sustainability, 13(13), 7035. [DOI:10.3390/su13137035]
66. Rahdary, A., & Nasr, M. (2017). Challenges of Think Tanks in Iran. Management and Development Process, 30(2), 23-54. [In Farsi] [http://jmdp.ir/article-1-2727-fa.html]
67. Rahman, A. A., Castka, P., & Love, T. (2019). Corporate Social Responsibility in Higher Education: A Study of the Institutionalisation of CSR in Malaysian Public Universities. Corporate Social Responsibility and Environmental Management, 26(4), 916-928. [DOI:10.1002/csr.1731]
68. Saifoddin Asl, A., Saghafi, F., Zolfagharzadeh, M. M., Hamidi, M., & Askarian, M. (2017). Extracting Key Indicators of Research Development Based on Ishikawa Fuzzy Delphi in Healthcare Sector. Strategy, 25(4), 5-26. [In Farsi]
69. Saiz, M. J. (2019). El diálogo y la universidad en la teoría de Alasdair MacIntyre. Espacios en blanco. Serie indagaciones, 29(1), 1-10.
70. Sánchez-Hernández, M. I., & Mainardes, E. W. (2016). University Social Responsibility: A Student Base Analysis in Brazil. International Review on Public and Nonprofit Marketing, 13(1), 151-169. [DOI:10.1007/s12208-016-0158-7]
71. Sandu, E.-A., Solomon, G., Morar, D., & Muhammad, A.-S. (2014). Considerations on Implementation of a Social Accountability Management System Model in Higher Education. Procedia-Social and Behavioral Sciences, 142(1), 169-175. [DOI:10.1016/j.sbspro.2014.07.638]
72. Santos, G., Marques, C. S., Justino, E., & Mendes, L. (2020). Understanding Social Responsibility's Influence on Service Quality and Student Satisfaction in Higher Education. Journal of Cleaner Production, 256(1), 120597. [DOI:10.1016/j.jclepro.2020.120597]
73. Sharma, D., & Sharma, R. (2019). A Review Literature on University Social Responsibility Initiatives in the Global Context. Journal of Emerging Technologies and Innovative Research, 6(6), 27-35.
74. Tetřevová, L., & Sabolova, V. (2010). University Stakeholder Management and University Social Responsibility. WSEAS Transactions on Advances in Engineering Education, 7(7), 224-233.
75. Ting, K.-H., Cheng, C.-T., & Ting, H.-Y. (2021). Introducing the Problem/Project Based Learning as a Learning Strategy in University Social Responsibility Program-A Study of Local Revitalization of Coastal Area, Yong-An District of Kaohsiung City. Marine Policy, 131(1), 104546. [DOI:10.1016/j.marpol.2021.104546]
76. Uworwabayeho, A., Flink, I., Nyirahabimana, A., Peeraer, J., Muhire, I., & Gasozi, A. N. (2020). Developing the Capacity of Education Local Leaders for Sustaining Professional Learning Communities in Rwanda. Social Sciences & Humanities Open, 2(1), 100092. [DOI:10.1016/j.ssaho.2020.100092]
77. Vallaeys, F. (2014). University Social Responsibility: A Mature and Responsible Definition. Higher Education in the World, 5(1), 88-96.
78. Wang, W., Zhang, S., Zhang, L., & Liu, Q. (2020). Government Subsidy Policies and Corporate Social Responsibility. IEEE Access, 8(1), 112814-112826. [DOI:10.1109/ACCESS.2020.3002794]
79. Weber, O., Diaz, M., & Schwegler, R. (2014). Corporate Social Responsibility of the Financial Sector-Strengths, Weaknesses and the Impact on Sustainable Development. Sustainable Development, 22(5), 321-335. [DOI:10.1002/sd.1543]
80. Wigmore-Álvarez, A., Ruiz-Lozano, M., & Fernández-Fernández, J. L. (2020). Management of University Social Responsibility in Business Schools. An Exploratory Study. The International Journal of Management Education, 18(2), 100382. [DOI:10.1016/j.ijme.2020.100382]
81. Zulu, A., Matafwali, S. K., Banda, M., & Mudenda, S. (2020). Assessment of Knowledge, Attitude and Practices on Antibiotic Resistance among Undergraduate Medical Students in the School of Medicine at the University of Zambia. International Journal of Basic & Clinical Pharmacology, 9(2), 263-270. [DOI:10.18203/2319-2003.ijbcp20200174]

Add your comments about this article : Your username or Email:
CAPTCHA

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License.

© 2024 CC BY-NC 4.0 | Management and Development Process

Designed & Developed by : Yektaweb